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Customer 360˚
Platforms

Revolutionise customer engagement by integrating data for a complete view, enabling personalised experiences, targeted campaigns, and improved service, thus strengthening relationships and advocacy.

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Unleash the power of customer success

Today, customers interact with businesses across multiple channels and touchpoints, generating vast amounts of data. However, navigating and extracting maximum value from this data can be daunting.

Harnessing this data enables businesses to craft highly personalised customer experiences. To achieve this, a comprehensive understanding of every aspect of the customer journey is essential. Hence, the rising adoption of customer 360 platforms, which aim to build a holistic, 360-degree view of the customer.

Traditionally, customer interactions are stored in separate tables within a centralised data warehouse primarily for analytics purposes. Yet, there’s untapped potential beyond analysis alone.

14%

Fewer than 14% of companies have a true 360-view of their customers

50%

50% of respondents do not achieve alignment on what constitutes a 360-degree view, complicating any technology acquisition.

73%

73% of customers expect improved personalisation, driven by technological advancements like AI

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drive growth

Drive business growth with efficient and effective solutions

Our best-in-class platforms for sales, service, marketing, commerce, analytics and IT teams leverage automation, artificial intelligence, and real-time data to drive efficient growth for your business. They empower your teams to spend less time compromising on customer and employee experiences and more time exceeding expectations.

Partners we work with

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